@font-face {
    font-family: 'IBM Plex Sans';
    font-style: normal; font-weight: 400; font-display: swap;
    src: url('../fonts/IBMPlexSans-Regular.woff2') format('woff2');
}
@font-face {
    font-family: 'IBM Plex Sans';
    font-style: normal; font-weight: 500; font-display: swap;
    src: url('../fonts/IBMPlexSans-Medium.woff2') format('woff2');
}
@font-face {
    font-family: 'IBM Plex Sans';
    font-style: normal; font-weight: 600; font-display: swap;
    src: url('../fonts/IBMPlexSans-SemiBold.woff2') format('woff2');
}
@font-face {
    font-family: 'IBM Plex Mono';
    font-style: normal; font-weight: 400; font-display: swap;
    src: url('../fonts/IBMPlexMono-Regular.woff2') format('woff2');
}
@font-face {
    font-family: 'IBM Plex Mono';
    font-style: normal; font-weight: 500; font-display: swap;
    src: url('../fonts/IBMPlexMono-Medium.woff2') format('woff2');
}

:root {
    --navy:      #1a3a5c;
    --navy-dark: #0f2540;
    --navy-soft: #2a5080;
    --accent:    #e8a020;
    --accent-lt: #fef3e0;
    --text:      #1c2533;
    --text-muted:#5a6a7a;
    --border:    #d0d8e4;
    --bg:        #f2f5f9;
    --surface:   #ffffff;
    --radius:    6px;
    --shadow:    0 2px 8px rgba(26,58,92,.1);

    --p-high:    #c62828; --p-high-bg: #ffebee;
    --p-med:     #e65100; --p-med-bg:  #fff3e0;
    --p-low:     #2e7d32; --p-low-bg:  #e8f5e9;

    --s-new:     #1565c0; --s-new-bg:  #e3f2fd;
    --s-wait:    #e65100; --s-wait-bg: #fff3e0;
    --s-prog:    #6a1b9a; --s-prog-bg: #f3e5f5;
    --s-rev:     #1D9E75; --s-rev-bg:  #e1f5ee;
    --s-cls:     #546e7a; --s-cls-bg:  #eceff1;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

body {
    font-family: 'IBM Plex Sans', sans-serif;
    font-size: 14px;
    color: var(--text);
    background: var(--bg);
    line-height: 1.6;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

a { color: var(--navy); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ── Header ── */
.site-header {
    background: var(--navy);
    color: #fff;
    position: sticky; top: 0; z-index: 100;
    border-bottom: 3px solid var(--accent);
}
.header-inner {
    max-width: 1200px; margin: 0 auto;
    padding: 0 clamp(12px, 4vw, 24px);
    display: flex; align-items: center; gap: 16px;
    height: 56px;
}
.logo {
    font-family: 'IBM Plex Mono', monospace;
    font-size: 15px; font-weight: 500;
    color: #fff; letter-spacing: .04em; white-space: nowrap;
    flex-shrink: 0;
}
.logo:hover { text-decoration: none; opacity: .85; }

.main-nav { display: flex; gap: 4px; flex: 1; flex-wrap: wrap; }
.main-nav a {
    color: rgba(255,255,255,.8);
    padding: 6px 12px;
    border-radius: var(--radius);
    font-size: 13px; font-weight: 500;
    transition: background .15s, color .15s;
    white-space: nowrap;
}
.main-nav a:hover { background: rgba(255,255,255,.12); color: #fff; text-decoration: none; }

/* Hamburger — скрит по подразбиране */
.nav-toggle {
    display: none;
    background: none; border: 1px solid rgba(255,255,255,.3);
    border-radius: var(--radius);
    color: #fff; cursor: pointer;
    padding: 6px 10px; font-size: 18px; line-height: 1;
    flex-shrink: 0;
}

.header-user {
    display: flex; align-items: center; gap: 8px;
    font-size: 13px; color: rgba(255,255,255,.7);
    flex-shrink: 0;
}
.header-user .user-name { white-space: nowrap; }
.role-badge {
    font-size: 11px;
    background: rgba(255,255,255,.15);
    color: rgba(255,255,255,.8);
    padding: 2px 8px; border-radius: 10px;
    white-space: nowrap;
}
.btn-logout {
    color: rgba(255,255,255,.6);
    border: 1px solid rgba(255,255,255,.25);
    padding: 4px 10px; border-radius: var(--radius);
    font-size: 12px; transition: .15s; white-space: nowrap;
}
.btn-logout:hover { background: rgba(255,255,255,.12); color: #fff; text-decoration: none; }

/* ── Layout ── */
.main-content {
    flex: 1;
    padding: 15px 25px 0px 25px; 
    width: 100%;
    max-width: 100vw; 
    margin: 0 auto;
}
.site-footer {
    text-align: center; padding: 16px;
    font-size: 12px; color: var(--text-muted);
    border-top: 1px solid var(--border);
    background: var(--surface);
}

/* ── Typography ── */
.page-title {
    font-size: clamp(18px, 3vw, 22px); font-weight: 600;
    color: var(--navy); margin-bottom: 24px;
    padding-bottom: 16px; border-bottom: 1px solid var(--border);
}

/* ── Card ── */
.card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: clamp(16px, 3vw, 24px);
    margin-bottom: 20px;
}
.card-title {
    font-size: 15px; font-weight: 600;
    color: var(--navy); margin-bottom: 16px;
    padding-bottom: 12px; border-bottom: 1px solid var(--border);
}
.card-section-label {
    padding: 10px 18px;
    background: var(--bg);
    border-bottom: 1px solid var(--border);
    font-size: 12px; font-weight: 600;
    text-transform: uppercase; letter-spacing: .07em;
    color: var(--text-muted);
}

/* ── Forms ── */
.form-group { margin-bottom: 18px; }
.form-group label {
    display: block;
    font-size: 12px; font-weight: 600;
    text-transform: uppercase; letter-spacing: .06em;
    color: var(--text-muted); margin-bottom: 6px;
}

input[type="text"], input[type="password"], input[type="email"],
input[type="datetime-local"], select, textarea {
    width: 100%;
    padding: 9px 12px;
    border: 1px solid var(--border);
    border-radius: var(--radius);
    font-family: inherit; font-size: 14px;
    color: var(--text); background: var(--surface);
    transition: border-color .15s, box-shadow .15s;
    outline: none;
    -webkit-appearance: none;
}
input:focus, select:focus, textarea:focus {
    border-color: var(--navy);
    box-shadow: 0 0 0 3px rgba(26,58,92,.12);
}
textarea { resize: vertical; min-height: 90px; }

/* ── Buttons ── */
.btn {
    display: inline-flex; align-items: center; justify-content: center; gap: 6px;
    padding: 9px 20px;
    border: none; border-radius: var(--radius);
    font-family: inherit; font-size: 13px; font-weight: 600;
    cursor: pointer; transition: .15s;
    text-decoration: none; white-space: nowrap;
    touch-action: manipulation;
}
.btn-primary   { background: var(--navy); color: #fff; }
.btn-primary:hover { background: var(--navy-dark); text-decoration: none; color: #fff; }
.btn-secondary { background: var(--surface); color: var(--text); border: 1px solid var(--border); }
.btn-secondary:hover { background: var(--bg); text-decoration: none; }
.btn-accent    { background: var(--accent); color: var(--navy-dark); }
.btn-accent:hover { background: #d4901a; text-decoration: none; color: var(--navy-dark); }
.btn-sm   { padding: 5px 12px; font-size: 12px; }
.btn-block { width: 100%; }

/* ── Tables ── */
.table-wrap { overflow-x: auto; -webkit-overflow-scrolling: touch; }
table { width: 100%; border-collapse: collapse; font-size: 13px; min-width: 480px; }
th {
    text-align: left; font-size: 11px; font-weight: 600;
    text-transform: uppercase; letter-spacing: .07em;
    color: var(--text-muted);
    padding: 10px 14px; border-bottom: 2px solid var(--border);
    white-space: nowrap;
}
td { padding: 11px 14px; border-bottom: 1px solid var(--border); vertical-align: middle; }
tr:last-child td { border-bottom: none; }
tr:hover td { background: #f8fafc; }

/* ── Badges ── */
.badge {
    display: inline-block; padding: 3px 9px;
    border-radius: 20px; font-size: 11px; font-weight: 600;
    letter-spacing: .03em; white-space: nowrap;
}
.badge-priority-high   { color: var(--p-high); background: var(--p-high-bg); }
.badge-priority-medium { color: var(--p-med);  background: var(--p-med-bg); }
.badge-priority-low    { color: var(--p-low);  background: var(--p-low-bg); }

.badge-status-new           { color: var(--s-new);  background: var(--s-new-bg); }
.badge-status-awaiting_info { color: var(--s-wait); background: var(--s-wait-bg); }
.badge-status-in_progress   { color: var(--s-prog); background: var(--s-prog-bg); }
.badge-status-in_review     { color: var(--s-rev);  background: var(--s-rev-bg); }
.badge-status-closed        { color: var(--s-cls);  background: var(--s-cls-bg); }

/* ── Alerts ── */
.alert {
    padding: 12px 16px; border-radius: var(--radius);
    margin-bottom: 20px; font-size: 13px; font-weight: 500;
    border-left: 4px solid;
}
.alert-error   { background: #ffebee; color: #b71c1c; border-color: #c62828; }
.alert-success { background: #e8f5e9; color: #1b5e20; border-color: #2e7d32; }
.alert-info    { background: var(--s-new-bg); color: var(--s-new); border-color: var(--s-new); }

/* ── Login ── */
.login-wrap {
    min-height: 92vh;
    display: flex; align-items: center; justify-content: center;
    background: var(--navy);
    padding: 24px 16px;
}
.login-box {
    background: var(--surface); border-radius: 10px;
    padding: clamp(24px, 5vw, 40px);
    width: 100%; max-width: 380px;
    box-shadow: 0 20px 60px rgba(0,0,0,.3);
}
.login-logo {
    font-family: 'IBM Plex Mono', monospace;
    font-size: 18px; font-weight: 500;
    color: var(--navy); text-align: center; margin-bottom: 8px;
}
.login-sub {
    text-align: center; color: var(--text-muted);
    font-size: 13px; margin-bottom: 28px;
}

/* ── Ticket detail ── */
.ticket-detail-header {
    display: flex; align-items: flex-start;
    justify-content: space-between; gap: 16px;
    margin-bottom: 20px; flex-wrap: wrap;
}
.ticket-detail-title { font-size: clamp(16px, 3vw, 20px); font-weight: 600; color: var(--navy); flex: 1; min-width: 0; }

.ticket-meta-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 12px; margin-bottom: 20px;
}
.meta-item label {
    font-size: 11px; font-weight: 600;
    text-transform: uppercase; letter-spacing: .07em;
    color: var(--text-muted); display: block; margin-bottom: 4px;
}
.meta-item span { font-size: 13px; }

.ticket-body {
    padding: clamp(12px, 3vw, 18px);
    font-size: 14px; line-height: 1.7; white-space: pre-wrap;
}

/* ── Ticket layout: main + sidebar ── */
.ticket-layout {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 24px;
    align-items: start;
}
.ticket-sidebar { display: flex; flex-direction: column; gap: 16px; }
.sidebar-action-card { border-color: var(--navy); }

/* ── Replies ── */
.reply {
    border: 1px solid var(--border);
    border-radius: var(--radius);
    overflow: hidden; margin-bottom: 12px;
}
.reply-header {
    display: flex; justify-content: space-between; align-items: center;
    padding: 10px 14px;
    background: var(--bg); border-bottom: 1px solid var(--border);
    font-size: 12px; gap: 8px; flex-wrap: wrap;
}
.reply-header strong { font-size: 13px; color: var(--navy); }
.reply-time { color: var(--text-muted); margin-left: auto; white-space: nowrap; }
.reply-body { padding: 12px 14px; font-size: 14px; line-height: 1.7; white-space: pre-wrap; }

.reply-staff .reply-header  { background: #e8eaf6; }
.reply-staff                { border-color: #9fa8da; }
.reply-internal .reply-header { background: #fffde7; }
.reply-internal             { border-color: #ffd54f; }
.reply-clarification .reply-header { background: #fff8e1; }
.reply-clarification        { border-color: var(--accent); }
.reply-remark .reply-header { background: #fce4ec; }
.reply-remark               { border-color: #f06292; }
.reply-remark_reply .reply-header { background: #e8f5e9; }
.reply-remark_reply         { border-color: #81c784; }

.reply-tag {
    font-size: 10px; padding: 2px 8px;
    border-radius: 10px; font-weight: 600;
    text-transform: uppercase; letter-spacing: .05em;
    white-space: nowrap;
}
.tag-internal      { background: #ffd54f; color: #5d4037; }
.tag-clarification { background: #fff3cd; color: #856404; }
.tag-remark        { background: #fce4ec; color: #c2185b; }
.tag-remark-reply  { background: #e8f5e9; color: #2e7d32; }
.tag-answer        { background: #fff3cd; color: #856404; }

/* Grouped clarification/answer */
.reply-group {
    border: 1px solid var(--accent);
    border-radius: var(--radius);
    overflow: hidden;
    margin-bottom: 12px;
}
.reply-group .reply {
    border: none;
    border-radius: 0;
    margin-bottom: 0;
    border-top: 1px solid var(--border);
}
.reply-group .reply:first-child { border-top: none; }

.reply-answer {
    margin-left: 24px;
    border-left: 3px solid var(--accent) !important;
}
.tag-answer { background: #fff3cd; color: #856404; }
/* ── Impact selector ── */
.impact-opt {
    display: flex; align-items: center; gap: 10px;
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 12px 16px; cursor: pointer;
    transition: border-color .15s, background .15s;
}
.impact-opt:hover   { border-color: var(--navy-soft); background: #f8fafc; }
.impact-opt.selected { border-color: var(--navy); background: #f0f4f8; }
.impact-opt input[type="radio"] { display: none; }
.impact-label { display: flex; align-items: center; gap: 10px; font-size: 14px; }

/* ── Stats ── */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
    gap: 16px; margin-bottom: 28px;
}
.stat-card {
    background: var(--surface); border: 1px solid var(--border);
    border-radius: var(--radius); padding: 16px 18px; box-shadow: var(--shadow);
}
.stat-card .stat-num {
    font-family: 'IBM Plex Mono', monospace;
    font-size: 26px; font-weight: 500;
    color: var(--navy); line-height: 1; margin-bottom: 6px;
}
.stat-card .stat-label {
    font-size: 11px; color: var(--text-muted);
    font-weight: 500; text-transform: uppercase; letter-spacing: .06em;
}

/* ── Timeline accordion ── */
.timeline-toggle {
    background: none; border: 1px solid var(--border);
    border-radius: 4px; padding: 1px 6px;
    cursor: pointer; font-size: 11px; color: var(--text-muted);
    margin-left: 6px; vertical-align: middle; transition: .15s;
}
.timeline-toggle:hover { background: var(--bg); color: var(--navy); }

.timeline-accordion {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    margin-bottom: 20px; overflow: hidden;
}
.timeline-inner { padding: 20px clamp(12px, 3vw, 24px); }

.tl-item { display: flex; gap: 14px; padding-bottom: 20px; position: relative; }
.tl-item:not(.tl-last)::before {
    content: ''; position: absolute;
    left: 7px; top: 16px; width: 2px; bottom: 0;
    background: var(--border);
}
.tl-dot {
    width: 16px; height: 16px; border-radius: 50%;
    flex-shrink: 0; margin-top: 2px;
    border: 2px solid var(--border); background: var(--surface);
    position: relative; z-index: 1;
}
.tl-dot-new           { border-color: var(--s-new);  background: var(--s-new-bg); }
.tl-dot-awaiting_info { border-color: var(--s-wait); background: var(--s-wait-bg); }
.tl-dot-in_progress   { border-color: var(--s-prog); background: var(--s-prog-bg); }
.tl-dot-in_review     { border-color: var(--s-rev);  background: var(--s-rev-bg); }
.tl-dot-closed        { border-color: var(--s-cls);  background: var(--s-cls-bg); }
.tl-dot-remark_reply  { border-color: #81c784;       background: #e8f5e9; }

.tl-content { flex: 1; min-width: 0; }
.tl-event  { font-size: 13px; font-weight: 600; color: var(--navy); margin-bottom: 2px; }
.tl-detail { font-size: 12px; color: var(--text-muted); margin-bottom: 2px; }
.tl-meta   { font-size: 11px; color: var(--text-muted); }

/* ── Misc ── */
.ticket-id   { font-family: 'IBM Plex Mono', monospace; font-size: 12px; color: var(--text-muted); }
.actions-bar { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 20px; align-items: center; }
.empty-state { text-align: center; padding: 48px 24px; color: var(--text-muted); }
.empty-icon  { font-size: 40px; margin-bottom: 12px; opacity: .4; }
.divider     { border: none; border-top: 1px solid var(--border); margin: 24px 0; }

/* ════════════════════════════════
   RESPONSIVE
   ════════════════════════════════ */

/* Tablet — ≤ 900px */
@media (max-width: 900px) {
    .ticket-layout {
        grid-template-columns: 1fr;
    }
    .ticket-sidebar {
        order: -1; /* action панелът отива отгоре */
        display: grid;
        grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
        gap: 16px;
    }
    /* Обратно бутонът винаги е цял ред */
    .ticket-sidebar > a.btn { grid-column: 1 / -1; }
}

/* Mobile — ≤ 600px */
@media (max-width: 600px) {

    /* Header: скриваме nav и user детайли, показваме hamburger */
    .nav-toggle { display: block; }
    .main-nav {
        display: none;
        position: absolute; top: 59px; left: 0; right: 0;
        background: var(--navy-dark);
        flex-direction: column; gap: 0;
        padding: 8px 0; z-index: 200;
        border-bottom: 2px solid var(--accent);
    }
    .main-nav.open { display: flex; }
    .main-nav a { padding: 12px 20px; border-radius: 0; font-size: 14px; }
    .main-nav a:hover { background: rgba(255,255,255,.08); }

    .header-user .user-name,
    .header-user .role-badge { display: none; }

    /* Sidebar на мобилни — единична колона */
    .ticket-sidebar {
        grid-template-columns: 1fr;
    }

    /* Таблици — по-компактни */
    th, td { padding: 8px 10px; }

    /* Ticket meta — 2 колони */
    .ticket-meta-grid {
        grid-template-columns: 1fr 1fr;
    }

    /* Login */
    .login-wrap { align-items: flex-start; padding-top: 40px; }

    /* Скриваме по-маловажни колони в таблиците */
    .col-hide-mobile { display: none; }

    /* Бутони — full width в action зоните */
    .actions-bar .btn { width: 100%; }

    .page-title { margin-bottom: 16px; padding-bottom: 12px; }
}

/* Много малки — ≤ 380px */
@media (max-width: 380px) {
    .ticket-meta-grid { grid-template-columns: 1fr; }
    .badge { font-size: 10px; padding: 2px 7px; }
}